The Role

This role will be focused on the development of our HoloSuite line of products, including HoloEdit, HoloStream and upcoming products in stealth mode. Initially the successful candidate will be working on the user portal for HoloStream, our global adaptive bitrate streaming technology. This portal helps users manage content, review analytics about their viewership, and playback volumetric content with our streaming web player technology. This can be a Junior or Intermediate position, to be determined based on relevant experience. Our approach to engineering involves cross training on multiple areas of our software systems with a varied and dynamic set of problems to solve. While our work is challenging we support each other, winning as a team and celebrating our successes together. We value diligence, care and craft in our work while working with our customers in mind to give them the best experience we can with our product. This role will require an empathetic mindset for user experience to take our product to the next level; while you will be working with a designer, vernacular and experience in this area is desired to fill in the gaps and move quickly and carefully. There is room in this role for additional focus on cloud system design, devops, or build engineering, should it be of interest to the candidate. Alternatively, work with webGL, rendering, encoding and decoding could be another area to grow into. Working together we can chart a course that meets your learning goals and interests.

Responsibilities

• Working with the product team and CTO, gather requirements for new product workflows, features and fixes
• Working with the engineering team, propose solutions to assigned work with attention to completeness, correctness, codecraft, and user experience while responding to comments and suggestions from your peers
• Working with QA, see your code through to deployment using CI, test, and code review to assure quality
• Working with our pipeline technicians, support the creation of training and troubleshooting materials for our customers

Requirements

• Experience with either node.js / Express or Django on a project with scale
• Demonstrable skill in front end development with a focus on user experience
• AWS console, CLI, and SDK experience
• PostgreSQL and Sequelize experience

Special consideration given to

• Previous experience working on a continuously deployed web application
• Understanding of
• Volumetric video
• Immersive media: VR, AR
• Capture and scanning:  6DOF vs 3DOF, photogrammetry
• Communications: project management, tracking, scheduling, bug reporting
• Realtime 3D rendering experience
• Experience with QT and working with QML

Why Arcturus?

We believe in organizing around a mutual respect for one another and delivering best-in-class quality products and services. Arcturus strives to be a socially conscious employer by evaluating its slate of projects with social good in mind. We have an open management style, and believe in continuous learning on the job and career development.

We aim to improve the state of the industry with equitable hiring and operating practices that support people who identify as disabled, BIPOC, trans, LGBT+, or women.

The Role

At Arcturus, our Product Specialists are in-house, expert users of HoloSuite, a cutting edge tool-set for editing and delivering volumetric video. As part of the company’s Customer Success team, Product Specialists handle client relations, develop top-shelf training materials, and produce stunning volumetric video demos for use in immersive media, film, and holographic displays. The role puts you in great company, too. You’ll be joining a team of talented engineers and technicians creating the media of the future, backed by a stellar business and operations team. We’re seeking someone with great written and verbal communication skills, personal organization, process oriented thinking and passion for film, games, and technology. This is a career position with opportunities to focus towards support, training, product, demo production or sales technician as the company grows.

Responsibilities

• Become an expert user of HoloSuite with superior product knowledge of features, post-production workflows, and supported platforms
• Perform product demonstrations for HoloSuite customers and stakeholders
• Train HoloSuite users, providing clear communication on the software’s UI, processing workflows, and delivery targets (e.g. web AR, VR, desktop, mobile)
• Triage and address client issues encountered while using HoloSuite
• Supply Arcturus’ product and engineering teams with HoloSuite performance reports, client insights, and areas for improvement
• Assist our marketing department with creative assets for press, conference materials, and other initiatives
• Develop training materials to educate HoloSuite software’s workflows and core concepts, ranging from tutorial script writing, to video production, to technical documentation
• Work with our QA and engineering team to address any software bugs or workflow issues
• Assess the technical challenges for incoming volumetric capture projects
• Process volumetric data in HoloSuite, resolving any automated solver errors and specific project delivery requirements

Skills

• Familiarity Jira, Salesforce, or other customer relations software
• Understanding of 3D art fundamentals
• Comfort in 3D industry standard software like Unity, Unreal, Autodesk, etc.
• Strong 2D and 3D design sensibilities
• Professional written and verbal communication
• Strong critical thinking and problem solving ability
• Top-notch organizational and time management skills
• Excellent computer and software troubleshooting skills

Special consideration given to

• Experience with cutting edge hardware, technology development or immersive media (e.g. VR, AR)
• Capture and scanning:  6DOF vs 3DOF, photogrammetry
• Post-production techniques: video editing, composing, rotoscoping, match moving, matte and touchup painting
• IT: command line, render farms, cloud computing, computer networks, storage & data transfer, basic scripting
• Technical writing
• Project management
• Quality Assurance and testing (e.g. bug reporting, hardware/software troubleshooting)